FREE SHIPPING ON ORDERS OVER $150!!!

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Drako will be closed Sept 30th for National Holiday. Shipments will resume Oct 1st 2024

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FAQs-do not use

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHOPPING INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”76564″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What payment methods do you accept?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]We accept master card, visa and cash or debit in-store.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Once my order is placed, how long will it take for you to process & ship it?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]Most orders are picked and processed within 24 hours of the business day of it being placed. Depending the time of the day the order is placed, or if the case that the customer must be contacted regarding their order, the shipment may be completed next business day.

#ordertracking1[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship in to the USA?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]We currently ship to most American States. Please note local state taxes and duties can be incurred upon crossing the border.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I return or exchange an item purchased through my instructor or coach?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]No. For invoicing reasons, if a product was purchased by another party and then sold to the individual as a separate transaction, the original purchaser is responsible for handling any exchanges, refunds or warranty inquires. Please claim from where you purchased the product.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHIPPING INFORMATION” woodmart_css_id=”5eba048349c07″ title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”987987″ no_fill=”true” collapsible_all=”true” el_id=”Free Shipping1″][vc_tta_section title=”Can I get free shipping?” tab_id=”1″][vc_column_text text_larger=”no”]Free Shipping is available during certain promotional periods we will offer free shipping. Free shipping applies to orders only with exceptions.
• The qualifying amount may change. You will have to achieve a minimum of advertised $(dollar) net per order.
• Free shipping credit offer applies to select items for delivery by standard shipping only. Offer is not applicable towards the shipping costs for returned items or towards the purchase of online gift cards. Offer is not valid on previous purchases. Offer valid only while supplies last and not applicable to cancelled orders due to out-of-stock merchandise. Offer is only valid if customer keeps all the products on the order.
• Any exchange or return will be charged back the original free shipping value to the customer.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I track my parcel?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]Once the order is completed and prepared for pick up by the couriers, a tracking number will be emailed to you through the respected shipper’s platform. For example, UPS will email the customer their tracking information. Other courier companies we use will do the same. Please check your inbox and spam file for tracking notifications.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will my order take to arrive??” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]Depending on your location & level of service chosen, packages can vary from province to province, country to country.  Expect deliveries to take 2-4 business days within Canada and USA deliveries to take 4-8 business days.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When I track my package, it says there is a delay?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]Delays, or alternate scheduled deliveries, can be common and is due to either mechanical issues, weather delays due to severe conditions & other circumstances which the couriers cannot control. We are not responsible for your package once it leaves our premises. However, we will help in any way we can to locate your package for you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My tracking information doesn’t seem to work?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]In the case that your original tracking number provided does not work, please contact us via email [email protected]. In some rare cases, the shipping method of your order may have changed and a new tracking # was issued. We will be more than happy to provide you with new tracking information upon request.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I would like to have my package shipped via express/expedited services?” tab_id=”1588881764968-71bf3520-b036″][vc_column_text text_larger=”no”]Please contact sales for express & expedited freight quotes, or if ordering online, you may choose this service option, or indicate in the memo section of your order. Please note all express & expedited shipments must be confirmed & processed before 11:00amPST to arrange ship out that same day. If the deadline is not met, the package will be shipped the following business day. A service fee of $3.00 is added to the quote for arrangement and special pick up for your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My package shipped out, but I would like to change the delivery location?” tab_id=”1588881812075-53e38a25-dbc6″][vc_column_text text_larger=”no”]In most cases, once the package has left our facility, the couriers cannot reroute the items until an initial attempt of delivery is made. After the attempted delivery is not successful a re-route can be made by the customer by calling the courier directly. Please note charges may be incurred to the customer in the amount of $15.00 for delivery corrections, or if wrong mailing information was given to Drako Sports by the customer.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I decided to refuse the package as I do not want the order any longer. What happens?” tab_id=”1588881862421-425d6294-935a”][vc_column_text text_larger=”no”]If in the case that you decide to cancel your order while the package is in transit, or once it arrives to you, the package will be returned to sender. The cost of freight for return services will be deducted from the customers original invoice credit. If in the case, “free freight” purchase was made the original shipping cost to Drako Sports as well as freight charges for return will be deducted from the original invoice amount. This applies to all or one item in the order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I was not at home, or my business was closed when the driver attempted delivery?” tab_id=”1588881963464-255eb77f-e696″][vc_column_text text_larger=”no”]Couriers operate under strict time frames and have various routes throughout the day. Depending on your area and location, delivery times will vary between 7am-7pm on regular business days. If your package is being delivered to a residential address, you have an option to request no signature required when placing your order – this is done under your ‘Instructions’ at the Check Out phase of your order. The driver will, at his own discretion, leave the package at the front door. If signature is required, the package will be taken back to the depot where another delivery attempt will be made, or they may contact the customer for pick up at the local depot.
If the location for delivery is a commercial business and it is closed when the courier arrives, the package will be taken back to the depot and a new delivery schedule will be given. Bushido does not have any control of the package time frame for delivery once picked up from our dispatch, Please refer to your tracking information that can be viewed online with the corresponding courier, or contact the courier for questions using your tracking number provided.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1589205026404{margin-right: -50px !important;margin-left: -50px !important;}” el_id=”genenquiry” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”PRODUCT INFORMATION” woodmart_css_id=”5eb467afd294f” title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”6754″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How long is warranty on items and how do I claim?” tab_id=”1588881322865-ecac902d-9bbb”][vc_column_text text_larger=”no”]Drako warrants its products to be free from defects in materials and workmanship less “fair wear and tear” for a period of 90 days from date of purchase, provided they have not been subjected to obvious abuse, neglect or misuse. Drako’s sole liability is limited to repairing or replacing products that are returned within this 90-day period, unless specific product literature specifies otherwise. To claim a warranty for exchange please contact our sales rep with the original invoice number with date purchased. We may ask for detailed photos of the damaged goods and may arrange pickup of the damaged item for inspection. Evidence that the item has been misused or treated improperly or ‘fair wear and tear’ applies, a denial of the warranty claim will be issued. Please refer to the websites Customer Service – Warranty & Returns for more details.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I wash my uniform?” tab_id=”1588881322936-dfc1cc79-5bdf”][vc_column_text text_larger=”no”]Most uniform manufacturers will have specific washing details on the inside of the uniform. If there is not one there the basic rule of thumb is cold water wash and hang dry. Depending on the cotton count, placing your uniform in the dryer can cause some unexpected shrinkage. If you can’t avoid using the dryer, fix your setting to low heat tumble dry no minimize the chance of shrinking.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Once my order is placed, how long will it take for you to process & ship it?” tab_id=”1588881323006-6dbfa3b2-dafb”][vc_column_text text_larger=”no”]Most orders are picked and processed within 24 hours of the business day of it being placed. Depending the time of the day the order is placed, or if the case that the customer must be contacted regarding their order, the shipment may be completed next business day.

#ordertracking1[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I determine the right size uniform or sparring gear to purchase?” tab_id=”1588881323071-c2d5c4d4-07e2″][vc_column_text text_larger=”no”]When viewing a product online, check the size guide tab underneath the product to help determine a guided fit. You may also ask your instructor for correct sizing, as they will know from experience how to properly outfit you for equipment. Please note that where there is a size guide, it serves only as a guide as it is impossible to determine sizes of individuals based on age, height or weight.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I return or exchange an item purchased through my instructor or coach?” tab_id=”1588881323146-78256278-4c7c”][vc_column_text text_larger=”no”]No. For invoicing reasons, if a product was purchased by another party and then sold to the individual as a separate transaction, the original purchaser is responsible for handling any exchanges, refunds or warranty inquires. Please claim from where you purchased the product.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My shipment looks damaged, what do I do?” tab_id=”1588881906163-5668960d-0086″][vc_column_text text_larger=”no”]While it is very rare, sometimes shipments are damaged during transit. Claims for damaged goods take time and proper documentation. Damaged or shorted shipments must be reported within 3 business days of receiving the shipment in order to start the claim process. It is the responsibility of the receiver to inspect the shipment in its entirety before signing off on the shipment. In the rare case there is damage or a shortage it must be clearly noted and signed for by the driver as well as the receiver on the delivery paperwork. The paperwork must be submitted along with photos within 3 business days. Failure to provide the necessary documents will result in an incomplete claim and will not be accepted by the courier company.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the difference between cloth, vinyl foam and leather equipment?” tab_id=”1588882108000-5b8722c7-a487″][vc_column_text text_larger=”no”]There are many differences between these types of materials used for general sparring equipment. Cloth tends to be the more economical form of sparring protection but in most cases offer minimal-moderate protection. Don’t forget, that cloth can get smelly and have its color fade due to the sweat retention. Vinyl foam gear can offer you medium protection while still being a cost-effective form of equipment and is a very popular choice in many traditional forms of martial arts.  Although the more expensive material used of the 3, leather sparring products mainly offers you maximum protection and durability. This tends to be the choice of intermediate to advanced athletes.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”GENERAL QUERIES” woodmart_css_id=”5eb46b99e4fe4″ title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”I just joined a club and I need sparring gear, what kind of gear do I need?” tab_id=”1588881323340-26e228cd-ec49″][vc_column_text text_larger=”no”]Most clubs will have sparring gear on hand for the student to purchase. The reason here is not to gouge the student or parents for money, but to ensure they are protected properly as safety is always a priority. If you need to purchase outside of your club, ask your instructor for advice on the different brands available and where specifically to purchase them from. Most retailers will help you to the best of their ability, but with various forms of sparring and gear requirements, it can prove, at times difficult. So come armed with as much information possible to ensure you’re provided with the right equipment. [/vc_column_text][/vc_tta_section][vc_tta_section title=”I own a gym and would like to re-sell your products to my students. How do I set up an account with you?” tab_id=”1588881323414-b9c49c1c-af21″][vc_column_text text_larger=”no”]We certainly encourage all martial art, boxing and fitness gym owners to apply online for a wholesale account. On the Home Page, click on the Wholesale Clients button. Select Wholesale Signup and fill out your business information and submit for review and authorisation. Most applications are approved within 24-48 hours during working days. You will be emailed a notification of your approval. Please note we may contact you for more information if needed such as Business Licences and website url.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is Drako liable if I get hurt or injured using products that I purchased from them?” tab_id=”1588881323492-c5542d5a-4271″][vc_column_text text_larger=”no”]All forms of Martial arts training, weapons use and sparring are deemed as High-Risk activities. By purchasing products from Drako, the customer is aware and understanding that injuries may occur and Drako will not be held liable by actions performed by the customer. Drako will not be held responsible for any improper use of all equipment. It is strongly encouraged that you speak to your coach or trainer before purchasing equipment. Please refer to the websites About – Terms & Conditions for full details and disclaimers.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have a club affiliate program?” tab_id=”1588881323566-380a17f6-1186″][vc_column_text text_larger=”no”]Yes, we do. Please contact [email protected] for more information on how your club can benefit.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Which Martial Art gym should I join?” tab_id=”1588881323647-c9d5bfdd-91ab”][vc_column_text text_larger=”no”]Very good question, but one not easily answered as you would imagine. Each gym and style of martial art will offer you something that the other doesn’t. The one main thing that they all have in common is that the majority of clubs and gym’s will offer you free trial memberships to view their facility and take part in the regular class. Remember to ask frequent questions and talk to the other students about the club. Do this until you find which style or club suits your needs the best.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]