FAQ Shipping Information

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[/vc_column_text][vc_separator border_width=”3″][woodmart_title align=”left” woodmart_css_id=”5ef2df3dd084c” title=”Package Delays”][vc_column_text text_larger=”no”]Delays, or alternate scheduled deliveries, can be common and is due to either mechanical issues, weather delays due to severe conditions & other circumstances which the couriers cannot control. We are not responsible for your package once it leaves our premises. However, we will help in any way we can to locate your package for you.[/vc_column_text][vc_separator border_width=”3″][woodmart_title align=”left” woodmart_css_id=”5ef2df730b7df” title=”Tracking Information Does Not Work”][vc_column_text text_larger=”no”]In the case that your original tracking number provided does not work, please contact us via email [email protected]. In some rare cases, the shipping method of your order may have changed and a new tracking # was issued. We will be more than happy to provide you with new tracking information upon request.[/vc_column_text][vc_separator border_width=”3″][woodmart_title align=”left” woodmart_css_id=”5ef2dfb0a3b4b” title=”Package Is Shipped, But You Wish To Change Delivery Location”][vc_column_text text_larger=”no”]In most cases, once the package has left our facility, the couriers cannot reroute the items until an initial attempt of delivery is made. After the attempted delivery is not successful a re-route can be made by the customer by calling the courier directly. Please note charges may be incurred to the customer in the amount of $15.00 for delivery corrections, or if wrong mailing information was given to Drako Sports by the customer.[/vc_column_text][vc_separator border_width=”3″][woodmart_title align=”left” woodmart_css_id=”5ef2e0610d5d4″ title=”Package Refusal”][vc_column_text text_larger=”no”]If in the case that you decide to cancel your order while the package is in transit, or once it arrives to you, the package will be returned to sender. The cost of freight for return services will be deducted from the customers original invoice credit. If in the case, “free freight” purchase was made the original shipping cost to Drako Sports as well as freight charges for return will be deducted from the original invoice amount. This applies to all or one item in the order.[/vc_column_text][vc_separator border_width=”3″][woodmart_title align=”left” woodmart_css_id=”5ef2e0acc98d4″ title=”Attempted Delivery, But You Were Not At Home”][vc_column_text text_larger=”no” woodmart_inline=”no”]Couriers operate under strict time frames and have various routes throughout the day. Depending on your area and location, delivery times will vary between 7am-7pm on regular business days. If your package is being delivered to a residential address, you have an option to request no signature required when placing your order – this is done under your ‘Instructions’ at the Check Out phase of your order. The driver will, at his own discretion, leave the package at the front door. If signature is required, the package will be taken back to the depot where another delivery attempt will be made, or they may contact the customer for pick up at the local depot.
If the location for delivery is a commercial business and it is closed when the courier arrives, the package will be taken back to the depot and a new delivery schedule will be given. Drako Sports does not have any control of the package time frame for delivery once picked up from our dispatch, Please refer to your tracking information that can be viewed online with the corresponding courier, or contact the courier for questions using your tracking number provided.[/vc_column_text][vc_separator border_width=”3″][/vc_column][vc_column width=”1/3″ mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no” css=”.vc_custom_1592974554639{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #000000 !important;border-left-style: solid !important;border-right-color: #000000 !important;border-right-style: solid !important;border-top-color: #000000 !important;border-top-style: solid !important;border-bottom-color: #000000 !important;border-bottom-style: solid !important;}”][woodmart_info_box image=”84500″ style=”border” alignment=”center” woodmart_css_id=”5ef298e01cdcb” svg_animation=”no” info_box_inline=”no” title=”[email protected]” subtitle=”Email: Mon-Sun” img_size=”full” css=”.vc_custom_1592957172682{padding-top: 30px !important;}”][/woodmart_info_box][woodmart_info_box image=”84501″ style=”border” alignment=”center” woodmart_css_id=”5ef2dd2750bf8″ title=”1-778-298-2291″ subtitle=”Mon-Fri: 9 am -4 pm PST” svg_animation=”no” info_box_inline=”no” img_size=”full”][/woodmart_info_box][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”Back to Home Page” color=”warning” align=”right” i_icon_fontawesome=”far fa-hand-point-left” add_icon=”true” link=”url:https%3A%2F%2Fdrakosports.com%2F|title:Drako%20Home%20Page||”][/vc_column][/vc_row]