Free Shipping is available during certain promotional periods. Free shipping applies to orders only with exceptions.
• The qualifying amount may change. You will have to achieve a minimum of advertised $(dollar) net per order.
• Free shipping credit offer applies to select items for delivery by standard shipping only. Offer is not applicable towards the shipping costs for returned items or towards the purchase of online gift cards. Offer is not valid on previous purchases. Offer valid only while supplies last and not applicable to cancelled orders due to out-of-stock merchandise. Offer is only valid if customer keeps all the products on the order.
• Any exchange or return will be charged back the original free shipping value to the customer.
Track Your Parcel
Once the order is completed and prepared for pick up by the couriers, a tracking number will be emailed to you through the respected shipper’s platform. Please check your inbox and spam file for tracking notifications. You can also track your parcel on the footer page by selecting ‘Order Tracking’ or under FAQ.
Time For Your Order To Arrive
Delays, or alternate scheduled deliveries, can be common and is due to either mechanical issues, weather delays due to severe conditions & other circumstances which the couriers cannot control. We are not responsible for your package once it leaves our premises. However, we will help in any way we can to locate your package for you.
Tracking Information Does Not Work
In the case that your original tracking number provided does not work, please contact us via email [email protected] In some rare cases, the shipping method of your order may have changed and a new tracking # was issued. We will be more than happy to provide you with new tracking information upon request.
Package Is Shipped, But You Wish To Change Delivery Location
In most cases, once the package has left our facility, the couriers cannot reroute the items until an initial attempt of delivery is made. After the attempted delivery is not successful a re-route can be made by the customer by calling the courier directly. Please note charges may be incurred to the customer in the amount of $15.00 for delivery corrections, or if wrong mailing information was given to Drako Sports by the customer.
If in the case that you decide to cancel your order while the package is in transit, or once it arrives to you, the package will be returned to sender. The cost of freight for return services will be deducted from the customers original invoice credit. If in the case, “free freight” purchase was made the original shipping cost to Drako Sports as well as freight charges for return will be deducted from the original invoice amount. This applies to all or one item in the order.
Attempted Delivery, But You Were Not At Home
Couriers operate under strict time frames and have various routes throughout the day. Depending on your area and location, delivery times will vary between 7am-7pm on regular business days. If your package is being delivered to a residential address, you have an option to request no signature required when placing your order – this is done under your ‘Instructions’ at the Check Out phase of your order. The driver will, at his own discretion, leave the package at the front door. If signature is required, the package will be taken back to the depot where another delivery attempt will be made, or they may contact the customer for pick up at the local depot.
If the location for delivery is a commercial business and it is closed when the courier arrives, the package will be taken back to the depot and a new delivery schedule will be given. Drako Sports does not have any control of the package time frame for delivery once picked up from our dispatch, Please refer to your tracking information that can be viewed online with the corresponding courier, or contact the courier for questions using your tracking number provided.