Warranty & Returns

Warranty and Returns

We want you to train with confidence in your gear. If something is not right, we are here to make it right. Please read the details below before starting a return.

30-Day Return Window

You may return eligible items within 30 days of delivery for a refund. To qualify, items must be unused, unwashed, and in their original condition with all tags and original packaging intact. Items that show signs of wear, use, or washing cannot be accepted.

How to Start a Return

To begin a return, email us at info@drakosports.com with your order number and the item or items you would like to return. We will reply with return instructions and the return address. Please do not ship anything back before contacting us, as unauthorized returns may not be processed.

Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method.

Refunds

Once we receive and inspect your returned item, we will email you to confirm. Approved refunds are issued to your original payment method, typically within five to ten business days, though your bank or card provider may take additional time to post it. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Need a different size or colour? The fastest way to exchange is to return the original item for a refund and place a new order for the item you want. If you would prefer a direct exchange, email us and we will help where possible, subject to availability.

Manufacturer Defects and Warranty

All DRAKO products are covered against manufacturing defects in materials and workmanship under normal training use. This does not cover normal wear and tear, misuse, or damage from improper care. If you believe your item has a defect, email us within a reasonable time of discovering it, include your order number and a photo of the issue, and we will arrange a repair, replacement, or refund as appropriate.

Hygiene and Non-Returnable Items

For health and safety reasons, certain items cannot be returned once opened or worn. These include:

• Mouthguards and other items that contact the mouth.
• Worn or washed apparel, rashguards, and undergarments.
• Any item marked final sale at the time of purchase.

Defective hygiene items are still covered under our manufacturer defect policy above.

Questions about a return or warranty claim? Contact us through our form or email info@drakosports.com, and we will respond within one business day.